At Natural Girl, we strive to deliver high-quality wigs to our customers in a timely and efficient manner. Please read our delivery policy carefully to understand our shipping procedures.

Order Processing:

• Due to a high influx of orders, all orders will take 5 weeks to process. Once we clear the backlog, orders will be processed within 24 - 72 hours after order confirmation.
• Orders placed on weekends or holidays will be processed the next working day.

Important Notes on Shipping

• We offer standard and express shipping options to all US states within the continental United States. We might be unable to ship to military locations or far away US Islands.
• Standard shipping costs $12 and express shipping costs $35 within the USA.
• Standard shipping takes 6 - 8 working days while express shipping takes 4 - 6 working days.
• We offer only express delivery to every other location outside the USA and delivery periods take 4 - 7 working days
• Shipping rates and shipping timelines to countries outside the USA vary depending on the destination.
• If you are shopping from outside the USA or UK, your country may charge you import duties & VAT. We have no control over these fees.
• Please note that shipping windows do not include the processing time

Tracking:

• Express shipping orders receive a tracking code immediately after they are shipped.
• Standard shipping orders only get a tracking code when the package reaches the last-mile courier.

Delivery:

• We make a door-step delivery. Our shipping partners cannot deliver to PO boxes.
• If you request for a package to be delivered to a new location after it has been shipped, transfer charges will be deducted if it applies.
• Please ensure that your shipping address is accurate and complete to avoid delays as the shipping company might bill you extra charges for incorrect addresses and redelivery.
• There might be delays caused by weather, traffic, or other unforeseen circumstances which might influence the delivery timeline.

If you have any questions or concerns about our delivery policy, please contact us on support@benaturalgirl.com or message us on WhatsApp.